Show what stuck
This is not about perfection. The goal is to see what you understand, how you think, and what we need to reinforce tomorrow.
In your own words, what does dispatch own?
Put these stages in the correct order.
A technician tells you: “I should probably be there in about two hours.”
What should you do next?
What question should continually be running through a dispatcher’s mind during a service event?
The technician says the repair is complete.
Is the service event automatically finished?
Which happens first?
Your shift ends in 10 minutes. A service event is still open and waiting on customer approval.
What should the next shift be able to expect from you?
You are waiting on customer approval.
Does that mean there is nothing for dispatch to do? Explain.
After today, what does “We Keep What Matters Moving” mean to you?
Choose one Dispatch Code of Honor principle that you think will matter most in this job, and explain why.
Once you submit, your answers lock and you will see your results.